Hugging at door hand holding house

We're committed to providing an outstanding customer experience


My Brolly is coming

Introducing My Brolly – a new online customer portal designed to make managing your home easier.

My Brolly will be your go to place for all things related to your home. By registering, you'll save time on managing payments, reporting repairs, and getting answers about your home or tenancy – everything conveniently accessible in one place.

You can expect your My Brolly registration details during the early part of May. Keep an eye on your email inbox.

You can find out all about My Brolly by visiting this page – My Brolly.

About us

We’re proud to be working in partnership with Legal & General Affordable Homes (LGAH).

We share the same vision of solving the housing crisis. As well as building more affordable, high quality homes, LGAH is also committed to delivering an outstanding customer experience – and Flagship Homes has been selected to do just that.

Flagship is a leading housing association in the East of England. The Group manages over 31,000 homes for over 76,000 tenants.

The work we do matters, because the lives we help matter.

You and your home

Here’s your hub for everything you need for your rent, home, and tenancy.

There are plenty of self-serve options available so that you can do what you need to at a time that suits you best. You can set up a Direct Debit, manage your rent, let us know about a change of circumstance and more.


Support and Wellbeing

We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a LGAH customer.

Helpful resources

Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. We’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.